⌛How long does it take for push messages to be received by our customers?

Push messages typically are delivered within a few (20-30) seconds. However, Android and iOS handle the messages differently.

Sometimes if the user has the card open or uses the phone, a message may not automatically trigger. Unfortunately, this user experience is controlled by Apple and Google and is beyond our control.

A simple way to check if the message has been received is to check the ‘Latest Updates’ section on your Customer’s card. If the phone has already received and processed the message, you will see it there.

Please note that card preview will not receive push updates. These passes are simply there to allow you to test how your design looks on a phone.